The General Data Protection Regulation (GDPR) is the new legal framework of data protection across the EU. Starting 25th May 2018 it will be enforceable. This post clarifies how CloudConvert complies with the GDPR and what our customers can do to be compliant.

In the terms of the GDPR, CloudConvert takes two different roles: CloudConvert is classed as data controller, if it provides services to end customers and directly collects or processes personal data. CloudConvert is classed as processor, if it processes data on behalf of a data controller (typically a customer of CloudConvert).

 

CloudConvert as data controller

This is typically the case when CloudConvert collects your name, email address and address for managing accounts and for billing. Also, it applies when you use the CloudConvert service as end customer and upload files, which contain personal data. CloudConvert has already updated its privacy policy to explain in more detail which data we collect and share. In the coming weeks, there will be some more updates of our privacy policy.

In short, we do collect:

  • Your IP address and times of access
  • Name, email address and photo if you create an account
  • Billing address and payment information if you buy a package or if you subscribe

We do share:

  • Your billing address and payment information with our payment provider Stripe
  • Your IP address, time of access, browser agent, and referrer with Google Analytics

CloudConvert commits to:

  • Not to mine or collect any data from your uploaded files
  • No sharing or copying of your uploaded files
  • Irreversible deletion of your uploaded files within 24 hours (or immediately, if you manually use the delete button)

For details, please read our updated privacy policy.

CloudConvert as processor

If you are an organisation and use CloudConvert to process your customers files, we are typically acting as processor. This is the case if you collect personal data and send them to us for conversion, for example via our API.

As a processor, CloudConvert commits to:

  • Processing provided personal data solely in accordance with your instructions. CloudConvert will never process or share your data for any other purposes.
  • Keeping your data inside the EU.
  • Applying strict security standards to provide a high level of security.
  • Implementing technical and organizational measures in accordance to Art. 32 GDPR.
  • Reporting any data breach to you without “undue delay”.
  • Solely using subcontractors that comply with the GDPR and have signed appropriate contractual agreements.
  • Helping you meet your own regulatory obligations, by providing you with adequate documentation of our services.

In accordance to Art. 28 GDPR it is possible to sign a data processing agreement with us. This binds us legally to the proper processing of data in accordance to the GDPR. Therefore, contact us.

The CloudConvert website / HTML to PDF, JPG and PNG converter is often used to generate PDF files or thumbnails.  Currently, we are using a proven, WebKit-based engine. However, there are use cases that require an even more modern rendering. We are currently experimenting  with automating the Chrome browser for this matter.

There is a new option available to enable Chrome for converting HTML files or websites. This option is named “use_chrome” when using our API.

Please note that currently not all of the pre-existing options are available when using Chrome instead of the current engine. The possible options are:

When converting to PDF:

  • Page orientation
  • Custom page size (defaults to A4)
  • Page margins
  • Zoom factor

When converting to JPG/PNG:

  • Screen width (defaults to 1024)
  • Screen height (defaults to fir the content height)
  • Zoom factor
  • Resize to specific size

We are looking forward to get your feedback about this new feature. In particular we are interested if there are any formatting issues or if there are required options missing.

 

 

zapierWe are happy to announce that CloudConvert is now fully integrated with Zapier! Using Zapier you can connect CloudConvert to 500+ other Apps like Evernote, Basecamp, Gmail, Trello, Slack and so many others. Below you can find some ideas for possible “Zaps”.

We are looking forward to see your workflows and use cases for Zapier!

When creating PDF files from DOCX or PPTX files CloudConvert can now dynamically change the content. This feature makes it more convenient to create invoices or mass letters dynamically. Technically you set up a DOCX template with placeholders (for example ${name}). While converting the DOCX file to PDF CloudConvert can replace these placeholders with custom values. This even works for tables with a variable amount of rows as the following example shows.

 

The shown PDF was created using the DOCX template file and these few lines of PHP code:

$api->convert([
    "input" => "upload",
    "inputformat" => "docx",
    "outputformat" => "pdf",
    "converteroptions" => [
       "templating" => [
          "name" => "John Smith",
          "address" => "Smithstreet 1",
          "city" => "Smithtown",
          "zip" => "10101",
          "country" => "US",
          "comment" => "Thanks for your business!",
          "date" => "2015-11-24",
          "total" => "160",
          "items" => [
            ["description" => "Nameless product", "price" => "10", "quantity" => "2", "total" => "20"],
            ["description" => "Other product", "price" => "100", "quantity" => "1", "total" => "100"],
            ["description" => "Stuff", "price" => "2", "quantity" => "20", "total" => "40"],
            ],
        ],
    ],
    "file" => fopen('template.docx', 'r'),
])

Checkout the full Syntax for the placeholders of the new templating feature.

We think this feature is a great step to make CloudConvert even more powerful and we hope you like it!

We think in times of cloud computing you cannot categorize payments in fixed packages. We do not want to force our customers in buying or subscribing for 1000, 5000, or 10000 conversion minutes. From now on our customers can completely customize their prepaid packages and subscriptions and scale them according to their needs. If you want to subscribe for monthly 2222 conversion minutes, you can do so! Checkout our pricing site with the new sliders for your personal customization.

We are happy to announce another awesome CloudConvert enhancement! CloudConvert Folder Monitoring is a powerful feature to make your workflow even more efficient. You can set up special folders in your Google Drive or Dropbox account as Triggers. Every time you add a file to this folder it is automatically converted to a chosen output format with your customized options.

There are uncountable cool use cases for this feature:

  • Convert any added file type in a folder to PDF
  • Automatically encode added videos with a specific codec and settings
  • Automatically resize added JPGs to a fixed size
  • Automatically encrypt added PDFs with a password

Folder Monitoring is available as Beta feature for our paying users (prepaid package or subscription), starting today!

There is a great simplification for our long-term customers, especially our API users: By buying a prepaid package, you can now select the new “Auto Rebuy” option. This option makes sure the package is automatically rebuyed, if your quota of conversion minutes is used up to 95%.

If you have set up this once, you won’t need to worry any more about your account is running out of quota and your API implementations might stop working.  We hope you like it!

 

autorebuy

We’re often asked why CloudConvert stays in Beta for such a long time. CloudConvert is running now for more than one year stable and reliable and thus is not a “Beta” service in the traditional definition any more. Leaving Beta was an ongoing process for us and we are happy to announce that we are at the end of this process. We have Service Level Agreements and are offering prioritized support for our paying users.

Besides of the thousands of users which relay on CloudConvert every day there are a lot of services out there which use our API in production already today. As we are officially out of Beta now there is really no barrier for enterprise usage now. If you have any questions, feel free to contact us!